Fraud Check Claims Case Processor
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Fraud Check Claims Case Processor is responsible for onboarding, reviewing, and managing check fraud claims while ensuring accuracy, regulatory compliance, and a strong customer-first approach. This role requires analytical thinking, attention to detail, and effective collaboration with internal partners and other fraud business lines.
Key Responsibilities
- Fraud Claims Onboarding: Receive incoming fraud claims from FDI or customer-submitted documentation and accurately enter cases into the system of record. Gather supporting documentation and compile complete case files.
- Document Review: Review customer-provided documentation for accuracy, completeness, and compliance with applicable requirements.
- Investigation: Conduct thorough investigations of DDA (Demand Deposit Account) fraud claims, applying all relevant rules, regulations, and guidelines.
- Decisioning: Evaluate claims holistically to determine validity and make timely, accurate decisions related to check and paper fraud transactions.
- Customer Focus: Consistently prioritize the customer experience while balancing risk and compliance requirements.
- Issue Recognition & Escalation: Identify potential issues early and escalate appropriately to ensure prompt resolution.
- Collaboration: Communicate effectively with internal business partners, peers, and other fraud teams to support efficient case handling and resolution.
- Additional Duties: Perform other responsibilities as assigned by management.
Basic Qualifications
- High school diploma or equivalent
- Typically two or more years of related work experience
Preferred Qualifications and Skills
- Strong attention to detail with the ability to analyze complex information
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple cases simultaneously in a fast-paced environment
- Knowledge of fraud detection processes, banking regulations, and compliance standards
- Proficiency with case management systems and Microsoft Office Suite
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.