At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Small Business Connect Leader reports to the Head of Small Business Banking and National Sales Executive and is responsible for leading a team of Small Business Connect Sales Managers across the country. The SB Connect Leader is accountable for the sales delivery and execution of the small business segment of its assigned team, as well as helping to lead the expansion of our Small Business Connect Team overseeing 6 - 7 Sales Managers and 85+ Small Business Connect Specialists.

The Leader is responsible for driving growth and providing comprehensive financial solutions to small businesses with annual revenues of up to $2.5M through outbound calling activities. This leader provides leadership to a team of Small Business Connect Sales Managers and is responsible for leading their sales teams to effectively drive growth through proactive outbound calling, supporting branch-based small business clients, and leveraging digital tools to build lasting, trusted relationships.

Essential Functions

• Coaching sales managers to achieve assigned sales, revenue, and growth goals
• Delivering strategic direction and leadership to sustain profitability and annual growth of the team
• Collaborating with key stakeholders in branch banking and internal business lines to develop, communicate, and implement sales strategies to exceed business objectives and generate referral opportunities that refer clients to other U.S. Bancorp partners as additional needs are identified
• Fostering a team culture that is customer obsessed while overseeing relationship management, business development activities, and related risk
• Operating in a call center environment with no in-person customer interaction
• Traveling 75% of the time to work with teams in person at the call center locations
• Executing sales strategies for growing revenue to achieve assigned financial targets and team growth goals
• Driving sales teams to build a solid pipeline of prospects and clients
• Maintaining key customer relationships and develops and implements strategies for expanding small business banking client base and increasing client centricity
• Demonstrating pronounced financial acumen, including knowledge of small business banking products and solutions
• Leading individual direct reports to optimal performance through a commitment to rigorous coaching routines and excellent coaching techniques; providing direct feedback to leaders while holding them accountable to business targets and people-leader goals
• Enabling and inspiring leaders to the highest standards of execution, driving consistency, problem solving and sound decision making while setting a clear team vision
• Leveraging proven ability to drive sales through Digital engagement tools and phone based outbound sales
• Building effective partnerships with colleagues across the enterprise to work together and collaboratively remove roadblocks for success
  
  
  

Minimum Qualifications

• Proven business acumen by working with Small Businesses to provide solutions and services to fit their financial needs (credit, treasury, payments, cash management and/or other banking services)
• 8+ years of experience in banking/financial services
• 5+ years of proven leadership experience building, motivating, and coaching a successful team of sales leaders
• Call Center Sales Leadership Experience Preferred
• BA/MBA in finance, accounting or other related field (or equivalent work experience)
• Proven to be successful in developing sales strategies that incorporate client segments, market opportunities, competitive forces and sales force effectiveness
• Identifying priorities and ensuring sales teams execute against plans that focus on deepening client relationships, elevating market share and increasing share of wallet
• Driving sales teams to build a solid pipeline of prospects and clients
  
  
  

Preferred Qualifications

• Previous experience driving a culture of excellence
• Proven success leading a multi-unit, customer-centered retail organization
  
  
  

Key Requirements

• Pronounced strategic leadership skills to positively influence change and culture transformation and articulate a clear future vision
• Able and willing to work in team environment with the understanding of how to navigate the organization to overcome obstacles and achieve business goals; highly collaborative
• Pronounced interpersonal and influencing skills to effectively motivate, coach and lead team of leaders
• Results-oriented track record of effective decision-making to effectively identify, prioritize and problem solve
• Outstanding verbal and written communication skills
  
  
  

Leadership Capabilities

• Builds Teams and Talent: Embraces developing talent; builds and develops teams; strengthens organizational capabilities via talent
• Drives for Results: Drives execution, continuously improves the core, and reallocates resources at pace
• Disrupts & Challenges: Creates possibilities from new and innovative thinking; generates disruptive change; leads change
• Leads Innovation: Encourages innovative thought; challenges the status quo; scales and invests in new ideas
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $164,390.00 - $193,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.