Account Service Representative ( Minneapolis)
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Account Service Representative works in a highly client‑facing role with customer interactions conducted primarily via telephone or from a secure messaging portal or written communication.
Responsible for:
Establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers.
Answering, researching, and resolving operational problems experienced by the customer and adding value to every client interaction.
Focusing on being a strategic resource by assisting with program setup, client systems, delinquency management, promoting standard processes with clients and facilitating solutions.
Assisting with identifying reporting issues and maintaining accurate information is transmitted to the delivery destination to assist with reconciliation. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
Coordinating and interacting with internal teams and individuals to ensure high levels of service delivery.
The scheduled shift for this position will be 8am -5pmCT for the first 90 days of training and then will move to a permanent Monday - Friday 10:00 am - 7:00pm CT.
Basic Qualifications
High school diploma or equivalent
Five or more years of customer service experience
Preferred Skills/Experience
Strong verbal, written, and interpersonal communication, analytical and problem-solving skills.
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries.
Exceptional telephone skills including listening and demonstrating courtesy, empathy, and accuracy.
Thorough knowledge of all relevant operational processes and procedures and company products and services.
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
Ability to perform interest calculations and account adjustments.
Ability to manage multiple tasks/projects and deadlines simultaneously.
Must be self-directed and have the ability to work well independently with limited direct supervision.
Proficient computer skills, using a variety of software packages including Microsoft Office, Excel, PowerPoint applications.
Location: Minneapolis Bank PlazaThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.