Servicing Support Associate
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Job Overview
The Servicing Support Associate supports the Loss Mitigation function by reviewing and validating borrower documentation related to mortgage payment assistance requests. This role plays a critical quality control function, ensuring accuracy, completeness, and compliance of sensitive financial documentation reviewed by offshore teams. The position operates in a high‑volume, SLA‑driven environment and requires strong attention to detail, critical thinking, and the ability to manage competing priorities.
Key Responsibilities
- Review and validate loss mitigation documentation submitted by borrowers, including but not limited to:
- Bank statements
- Pay stubs
- Credit reports
- Mortgage applications
- Income documentation and borrower identifiers
- Perform quality control auditing of work completed by offshore evaluators, ensuring accuracy, adherence to guidelines, and compliance with internal standards.
- Process and review a high daily volume of files (approximately 80–155 files per day) while maintaining quality and meeting service‑level agreements (SLAs).
- Enter, track, and maintain accurate data and records within internal systems and reporting tools.
- Assist with report writing, tracking, and compilation to support operational reporting and audit readiness.
- Serve as an escalation point when discrepancies or issues are identified, partnering with internal business lines and third‑party vendors as needed.
- Handle sensitive personal and financial information with discretion, professionalism, and strict adherence to confidentiality requirements.
Basic Qualifications
- High school diploma or equivalent
- Two to four years of experience in administrative support activities
Preferred Skills/Experience
- Prior experience in mortgage servicing, loss mitigation, or financial document review.
- Strong attention to detail and ability to identify inconsistencies or errors in documentation.
- Demonstrated critical thinking skills and comfort asking questions to ensure accuracy.
- Ability to work effectively in a fast‑paced, SLA‑driven environment with frequent priority shifts.
- Strong organizational and multitasking skills.
- Professional verbal and written communication skills.
- Comfort working with sensitive and confidential information.
- Familiarity with high‑volume operational or production‑based roles.
Location Expectations:
The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week in our Rider City, MO or Lunken Operations Center, OH hub locations.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.