Data Analytics - PCS Customer Insights and Experience
Data Science, Customer Service
Minneapolis, MN, USA
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Data Analyst supports advanced analytics and customer experience insights by preparing, validating, and delivering high-quality data and reporting. This role focuses on data mining, dashboarding, and automation to enable more senior analytics team members to drive insights and business outcomes.
Responsibilities include but are not limited to:
Build and maintain standardized data pipelines and datasets to support ongoing reporting and analytics work.
Perform data reconciliation and validation checks to ensure accuracy across reports and dashboards.
Create and optimize repeatable reporting processes to improve efficiency and reduce manual effort.
Document data definitions, logic, and processes to support consistency and scalability of reporting.
Respond to ad hoc data requests by pulling and preparing datasets based on defined requirements.
Monitor existing reports and dashboards for performance, accuracy, and usability improvements.
Collaborate with analytics team members to support data needs for deeper analysis and modeling efforts.
Assist in identifying opportunities to automate manual data processes and improve workflow efficiency.
Basic Qualifications
- Bachelor's degree in a related field, or equivalent work experience
- Five to seven years of statistical and/or data analytics experience
Preferred Skills/Experience
- Working knowledge of analytics and statistical software such as SQL, R, Python, Excel, Hadoop, SAS, SPSS, Alteryx, Tableau, Power BI, Geo-spatial tools and others to perform analysis and interpret data
- Strong experience in data extraction, validation, and reporting
- Proven ability to build and maintain dashboards and recurring reports (e.g., Tableau, Power BI)
- Attention to data accuracy, quality control, and consistency
- Experience in analytics, advanced analytics/statistics, predictive modeling
- Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets
- Demonstrated project management skills
- Effective interpersonal, verbal and written communication skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.