Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Preferred Qualifications -

• You will identify and support all platform and user operations related to Visa Cloud Platform services (IaaS/PaaS/Container as a service)
• On a typical day, Engineer will be primarily responsible for solving platform user and reliability issues.
• You will apply advanced troubleshooting techniques to provide tailored solutions and dive deep into the root cause of an issue.
• You will partner closely with software and systems engineers across the organization to ensure services/systems are highly stable and performant
• Collaborate with other team members on managing end-to-end availability and performance of mission critical services while working on individual projects priorities, deadlines, and deliverables
• Strong communication skills with a strong sense of urgency and attention to details
• Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor’s Degree or with an Advanced degree
• 5+ years’ experience in Application or Production Support group for high availability / critical platforms / applications
• Hands on experience in Linux and Windows systems and good understanding of distributed computing environments
• Knowledge in networking technologies including DNS, TCP/IP, SSL and Load Balancing
• Knowledge in Virtualization (Hyper-V, VMware, scvmm etc)
• Experience with container related technologies like Docker, Kubernetes
• Experience with alerts and monitoring support (Grafana / Prometheus)
• Experience with scripting (Shell / PowerShell or Python scripting)
• Working knowledge of relational and non-relational databases, including creating and running queries [MySQL and NOSQL]
• Experience managing full application stacks from the OS up through custom applications
• Experience of working with ITIL disciplines (Event, Incident, Problem, & Change)
• Have an urge to document all the things so you don't need to learn the same thing twice
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it!

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.