Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Xenial Product Education team is looking for an instructional design and technical writing generalist. We produce a variety of content that requires a variety of skills and responsibilities. We are interested in candidates capable of performing or quickly learning the following responsibilities:

• Build support materials for Xenial products in video and written format using existing materials, stakeholder interviews, and other internal resources

• Use Adobe Creative Cloud suite, Articulate Storyline, and similar tools to create learning materials (video storyboards and scripts, introductory videos, how-to videos)

• Using XML-based content authoring tool, create documentation materials (technical guides, quick reference guides, release notes, and job aids)

• Install and use Xenial products in order to gain firsthand knowledge and experience of the product

• Conduct thorough needs analysis with stakeholders and solicit feedback on created content

• Validate content accuracy and update resources to correspond with software releases

• Perform professional audio narration (voice-over) where appropriate

• Adhere to and advise improvements to the comprehensive Xenial style guide

• Participate in peer review/proofreading as needed

• Help generate a roadmap for future documentation deliverables

• Communicate with multiple organizational levels and implement feedback

• Be self-motivated and also work well in a team environment

• Have strong attention to detail

• Demonstrate adaptability and forward thinking in the face of technological or organizational change

• Contribute to technical and process improvements within the team

• Initiate and drive projects to improve customer experience, efficiency, and sensible cost avoidance

• Perform other responsibilities as required

Requirements

• Bachelor’s Degree in technology, education, writing, or related field

• Relevant experience in training, technical writing, or video production

• Experience with Adobe Creative Cloud suite

• Experience with Microsoft Office and GSuite

• U.S. citizen or permanent resident

Bonus skills

• Instructional design

• Graphic design

• Markup languages such as XML and/or content authoring tools

• Learning Management System administration

• Restaurant or retail experience

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.