Project Support Associate
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Project Support Associate
The Heartland Product Operations team is growing once again! If you are tech savvy, detail oriented, and believe that every interaction with a customer should be a world-class experience, then you need to check out this job opportunity.
As a Project Support Associate, you will Provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners. A detailed understanding of Heartland Processing including those functions performed by Customer Advocates is a plus.
In a customer service call center, resolve end-user issues through step by step instructions related to hardware, software and networking support.
Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
Stay current with all equipment options, features and functions as it relates to the vendor/product.
Meet or exceed production, quality, and attendance objectives of the department.
Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.
Other duties as required by business conditions or as assigned.
High school education
Experience, Knowledge and Skills:
At least 1 year experience providing technical support to end users.
Fundamental knowledge of the overall Bankcard Industry.
Ability to work rapidly, independently and accurately under pressure to meet departmental goals.
Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.
Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.
Level: Works under limited supervision; work is typically routine; refers to standard instructions and procedures for guidance and direction; encounters issues that are varied, but straightforward and may require research/inquiry to solve. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Nor are such responsibilities, duties and skills static; changes will occur over time.
HPS offers a competitive salary and comprehensive benefits package to qualifying employees.
HPS is an equal opportunity employer
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.