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Georgia Fintech Academy
Georgia Fintech Academy

Business Analyst I or Above

Global Payments

Global Payments

Columbus, GA, USA · Alpharetta, GA, USA
Posted on Wednesday, August 9, 2023

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

“The position listed in this requisition is ineligible for the referral bonus award program”

Summary of This Role

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Job Specific Duties & Responsibilities

Responsible for consulting internally and externally on best practices on implementing aspects of payments to support overall implementation initiatives. This would include but not limited to, writing and reviewing solutions documents, ensuring the accurate and timely delivery of scope and solution to UAT and Production. Client support through the testing period (UAT) and troubleshooting any issues that arise and defining a path to resolution. Coordinating with supporting teams to ensure a seamless move to production.

Job Specific Skills & Competencies

Ability to evaluate complex scenarios and distill down to necessary information to create and move solutions forward. Good written and speaking skills. Ability to manage multiple projects and priorities. Self-driven and proactive.

Typical Day on the Life of the Role

Day starts with a team standup which can help set priorities for the day and help troubleshoot any blockers or issues. There may be some client meetings and or internal meetings across teams to support client implementations. There is a high level of focus on real time collaboration within our team and across teams for quick resolutions.

What Part Will You Play?

  • Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems. Assists with the identification, definition and documentation of business specifications. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions. Coordinates and facilitates client meetings.

  • Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Demonstrates a basic knowledge of systems/modules to design system screens and database structures. Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.

  • Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades. Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training. Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.

  • Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality. Participates in the resolution of issues to ensure a successful implementation. Tests and learns to analyze possible courses of action and solutions. Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.

  • Assists with the project planning efforts on small development efforts. Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations. Maintains software deployment plans as directed.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree

  • Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree

  • Typically Minimum 0-2+ Years Relevant Exp

  • Professional experience working with end-users to meet business needs

Preferred Qualifications

  • Typically Minimum 2 Years Relevant Exp

  • Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs

  • Working towards a Certified Business Analysis Professional (CBAP)

  • Experience in implementations, APIs or Files.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

  • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

  • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

  • Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge

  • MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.