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Sales Support Specialist

Global Payments

Global Payments

Customer Service, Sales & Business Development
Charlotte, NC, USA
Posted on Friday, August 11, 2023

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Supports sales representatives and channel partners in administrative areas such as order processing, sales quotes, sales information management, product training and financing. Tracks transactions and prepares reports regarding information such as order status, sales results, leads, sales quotas and sales representative earnings. Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.

What Part Will You Play?

  • Serving as a single point of contact for assigned sales professionals

  • Assisting with deposit and bookkeeping issues

  • Supporting with ordering, upgrading, product systems / services.

  • Facilitating installs

  • Responding to additional information from merchants)

  • Contacting clients regarding open batches

  • Meetings (Sales Person Leads)

  • Collecting missing Info

  • Post install follow-up as requested

  • Supporting overview/info provided

  • Scheduling demos

  • Facilitate statement reviews

  • Remind service touchpoints

  • Canceling old accounts

  • Facilitating rep specific marketing campaigns

  • Market Analysis coordination

  • Setting up meetings with targeted referral partners

What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Exp


Preferred Qualifications

  • None Identified

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
  • Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.