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Client Support Specialist

Global Payments

Global Payments

Customer Service
Salt Lake City, UT, USA
Posted on Monday, August 21, 2023

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Essential Job Functions

  • Answer user inquiries via phone and email regarding software operation to resolve problems

  • Troubleshoot and research problems through reading Knowledge Base Articles, reading Technical Manual(s), conferring with other Technical Support Representatives (TSR), Team Leaders or Supervisors

  • Follow up in a timely manner with status updates to customers

  • Maintain records daily of each customer case in communication tracking software

  • Contribute to Knowledge Base Articles for sharing with other TSR

  • Ability to communicate, write clearly and document problems/issues to co-workers

  • Perform other duties as needed and directed by Supervisor or Team Lead

Job Requirements

  • Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role

  • High School diploma required; Associate's degree preferred

  • Excellent verbal and written communication skills, particularly phone and email correspondence

  • Ability to listen to and understand client issues and respond appropriately

  • Personal track record of being thorough, courteous and responsive in customer service

  • Ability to analyze information and use logic to address client issues and problems

  • Ability to coolheaded manage difficult or emotional customer situations

  • Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients

  • Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles)Professional in appearance and attitude

  • Ability to conduct training and presentationsAbility to work independently and as part of a team

  • Willingness to be available on-call occasionally for after-hours issues

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.