Client Care Agent
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Want to join a Fortune 500 company, ranked as one of Forbes best Employers in the world in 2019? Do you like serving customers and care about people? Then look no further than Global Payments Integrated.
Global Payments is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally. As a Global Payments Integrated Team Member, you can enjoy a collaborative team-oriented environment.
Follow the path of many previous teammates that started their FinTech careers in the Contact Center:
Client Success Manager
Onboarding & Accounts
Why Global Payments?
401(k) + 5% employer match
4 Weeks Paid Time Off
Full Benefits on Day 1 (Medical, Dental, Vision, Life, HSA, etc.)
Career development opportunities
Casual dress code
Charitable Gift Matching
Education Assistance Program - up to $5,250
Employee Assistance Program
Employee Discount Program
Employee Resource Groups
Employee Stock Purchase Program
Group Legal Plan
Parental and Caregiver Leave
8 hour shift - Monday through Friday between 6:00 AM-6:00 PM MST with most company holidays observed (dependent upon the business need)
Focus on first call resolution with no handle-time requirements
Manage incoming account inquiries via phone and email
Ability to multitask and use multiple systems simultaneously such as internal knowledge base, call tracking systems, and live chat
Follow-up with client’s as needed on outstanding issues
Strong de-escalation skills utilizing empathic statements and the ability to understand the client's situation
Building strong interdepartmental relationships to achieve first call resolution
Our In-Depth Training Will Teach You How To:
Perform credit calculations on clients existing accounts to optimize rates and fees
Work closely with clients to reconcile batches and ensure funding is received in a timely fashion
In-depth statement review with emphasis on being able to discuss rates and fee structures/liability to familiarize clients with pricing terminology and payment industry practices
Ability to take ownership of the issue and make financial decisions as needed
Desire to improve processes and make suggestions for process improvements
Ability to update and create knowledge base articles
Client First mentality with a focus on empathy
Ambition to WOW clients and exceed their expectations
Friendly disposition to connect with our clients to build trust and loyalty.
Ability to adapt in a growing and diverse environment
Strong ability to analyze information and use logic to address client issues and concerns.
Ability to work effectively on a team, independently, and with other departments
Good working knowledge of standard office applications: Google Sheets, MS Excel, MS Word, and others
Ability to communicate professionally both written and verbally.
Previous knowledge of the credit card payment processing industry is preferred (but not required!)
High School diploma or equivalent
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.