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Georgia Fintech Academy
Georgia Fintech Academy

Client Care Agent

Global Payments

Global Payments

lindon, ut, usa
Posted on Thursday, August 24, 2023

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Want to join a Fortune 500 company, ranked as one of Forbes best Employers in the world in 2019? Do you like serving customers and care about people? Then look no further than Global Payments Integrated.

Global Payments is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally. As a Global Payments Integrated Team Member, you can enjoy a collaborative team-oriented environment.

Follow the path of many previous teammates that started their FinTech careers in the Contact Center:

  • Account Manager

  • Client Advocate

  • Client Success Manager

  • Lead Administrator

  • Onboarding & Accounts

  • Pricing Analyst

  • Sales Support

Why Global Payments?

  • 401(k) + 5% employer match

  • 4 Weeks Paid Time Off

  • Full Benefits on Day 1 (Medical, Dental, Vision, Life, HSA, etc.)

  • Career development opportunities

  • Casual dress code

  • Charitable Gift Matching

  • Education Assistance Program - up to $5,250

  • Employee Assistance Program

  • Employee Discount Program

  • Employee Resource Groups

  • Employee Stock Purchase Program

  • Group Legal Plan

  • Parental and Caregiver Leave

  • Pet Insurance

Essential Duties

  • 8 hour shift - Monday through Friday between 6:00 AM-6:00 PM MST with most company holidays observed (dependent upon the business need)

  • Focus on first call resolution with no handle-time requirements

  • Manage incoming account inquiries via phone and email

  • Ability to multitask and use multiple systems simultaneously such as internal knowledge base, call tracking systems, and live chat

  • Follow-up with client’s as needed on outstanding issues

  • Strong de-escalation skills utilizing empathic statements and the ability to understand the client's situation

  • Building strong interdepartmental relationships to achieve first call resolution

Our In-Depth Training Will Teach You How To:

  • Perform credit calculations on clients existing accounts to optimize rates and fees

  • Work closely with clients to reconcile batches and ensure funding is received in a timely fashion

  • In-depth statement review with emphasis on being able to discuss rates and fee structures/liability to familiarize clients with pricing terminology and payment industry practices

  • Ability to take ownership of the issue and make financial decisions as needed

  • Desire to improve processes and make suggestions for process improvements

  • Ability to update and create knowledge base articles


  • Client First mentality with a focus on empathy

  • Ambition to WOW clients and exceed their expectations

  • Friendly disposition to connect with our clients to build trust and loyalty.

  • Ability to adapt in a growing and diverse environment

  • Strong ability to analyze information and use logic to address client issues and concerns.

  • Ability to work effectively on a team, independently, and with other departments

  • Good working knowledge of standard office applications: Google Sheets, MS Excel, MS Word, and others

  • Ability to communicate professionally both written and verbally.

  • Previous knowledge of the credit card payment processing industry is preferred (but not required!)

  • High School diploma or equivalent

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.