Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Position Overview: We are seeking an experienced and visionary Head of AI Enablement & Governance to lead our genAI initiatives and ensure their alignment with business goals, ethical considerations, and regulatory requirements. As the leader of the AI Enablement & Governance team, you will play a pivotal role in driving the adoption of AI technologies, specifically genAI, establishing best practices, and overseeing the responsible and compliant use of AI across our organization.

Key Responsibilities:

• AI Strategy: Develop and lead the implementation of a comprehensive AI strategy that aligns with business objectives and supports innovation across various departments.

• Governance Framework: Establish governance processes, policies, and guidelines that ensure the ethical use of AI, data privacy, security, and compliance with relevant regulations.

• AI Enablement: Collaborate with business units to identify AI opportunities, assess feasibility, and provide guidance on incorporating AI into their processes and solutions.

• Cross-functional Collaboration: Work closely with data scientists, engineers, legal teams, and business leaders to create a collaborative environment that fosters AI adoption while mitigating risks.

• AI Education: Lead efforts to educate and raise awareness about AI concepts, benefits, and risks within the organization, ensuring a clear understanding across all levels.

• Ethics and Bias Mitigation: Implement measures to address algorithmic biases, ethical concerns, and fairness in AI systems, promoting responsible AI development and deployment.

• AI Standards and Best Practices: Define and communicate AI development standards, best practices, and guidelines for data collection, model training, validation, and monitoring.

• Risk Assessment: Identify and assess potential risks associated with AI initiatives, taking proactive steps to mitigate these risks and ensure compliance.

• Regulatory Compliance: Stay current with evolving AI-related regulations and standards, ensuring our AI initiatives adhere to legal requirements in data handling, privacy, and more.

• Performance Measurement: Develop metrics and frameworks to measure the effectiveness and impact of AI projects, tracking progress towards strategic objectives.

• Vendor Management: Oversee partnerships with external AI vendors, ensuring that their solutions align with our governance framework and deliver value to the organization.

• Team Leadership: Lead and mentor a team of AI experts, fostering their growth, collaboration, and expertise in AI governance and enablement.

Qualifications:

• Education: Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or related field. Advanced degrees or relevant certifications are a plus.

• Experience: Significant experience (10+ years) in AI strategy, governance, or a related leadership role in technology, data science, or AI projects.

• AI Expertise: In-depth understanding of AI technologies, machine learning, and data analytics, with a focus on both technical and ethical considerations.

• Regulatory Knowledge: Familiarity with AI-related regulations (e.g., GDPR, CCPA) and their implications for AI development and deployment.

• Ethical AI: Demonstrated commitment to promoting ethical AI practices and addressing algorithmic biases and fairness concerns.

• Leadership: Proven track record of effectively leading and managing teams, fostering collaboration, and driving innovation.

• Strategic Vision: Ability to develop and communicate a clear strategic vision for AI enablement and governance aligned with business goals.

• Communication: Excellent communication skills to convey complex AI concepts to both technical and non-technical stakeholders.

• Analytical Thinking: Strong analytical and problem-solving skills to assess risks, identify opportunities, and make informed decisions.

• Change Management: Ability to drive organizational change and influence stakeholders to adopt AI-driven practices.

• Project Management: Proficiency in project management methodologies and tools to oversee multiple AI initiatives.

• Vendor Management: Experience managing relationships with external AI vendors and evaluating their offerings.

Other Desired Skills and Capabilities:

• Adaptive thinking and a strong, critical mindset that is inquisitive and creative

• Strong business knowledge, understanding of a variety of business practices, and familiarity with the company’s industry

• Forward-thinking and adaptable to dynamic situations

• Excellent interpersonal, leadership, and communication skills

• A solid understanding of innovation and how it should be applied in business

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.