Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Heartland Sales Trainers provide comprehensive support and training to our sales channels to help develop and equip them to be productive in their job. The Sales Training team prides themselves with instilling "The Heartland Way" into every sales representative that comes to Heartland. The mission of a sales mentor is to grow Heartland's profit through the development of knowledge in the field and developing self-sustaining wealthy sales professionals.

The vast majority of the Sales Trainers time will be allocated to new hire training in a virtual setting over various subjects. A Sales Trainer will train representatives over Heartland's methodologies, technologies and products. This position is unique to the company and it requires someone who is driven by creative freedom and who has an entrepreneurial spirit to "run their own shop" within a larger organization.

Duties

• Coordinate and schedule new hires and veterans to the appropriate training forums.

• Conduct virtual recurring 1:1 trainings over Sales Skills, Heartland Solutions, and Sales Tech.

• Coach and mentor new hires through sales scenarios and role plays to deepen learning transfer and application.

• Train on a wide array of payments processing, POS, and financial products and over Heartland’s sales enablement tools.

• Report and track new hires within the sales training program, and help to keep them accountable in completing training requirements.

• Update, develop, and design new training content as needed by management.

• Work side-by-side to build strong relationships with sales management in assigned dedicated regions.

• Coordinate and conduct group trainings over payments processing and POS specific topics nation-wide and within assigned dedicated regions.

• Develop and/or conduct onsite live trainings on a variety of topics as needed.

Your Experience/Skillset

• Ability to handle multiple responsibilities, personalities, and tasks with limited supervision or guidance while staying within our core principles/practices

• Commitment to the success of salespeople through a variety of learning preferences and receptiveness to ensure maximum effectiveness of our training program

• Strong written and verbal communication skills

• Solid critical thinking and organization skills

• Strong documentation and problem resolution skills

• Comfortable presenting training instruction “live” and via conference call or webinar

• Comfortable in both group and 1 on 1 training situations

• Strong interpersonal skills with the ability to motivate and inspire others

• Able to balance multiple projects with the ability to rearrange priorities on short notice

• Confident in providing constructive feedback to salespeople

• An entrepreneurial spirit that’s also able to collaborate with others

• Able to work within time constraints to learn a topic & deliver training quickly

• Able to make clear and confident decisions under stressful situations

• A self-learner who strives to be an expert in their field and their own growth and development

• Willing to maintain close and frequent communication with teammates and manager

• Has a growth mindset and upholds professionalism to support a positive work environment

Required

• Previous Training or L&D experience

Preferred

• Previous sales experience

• Previous coaching/mentoring experience

Diversity and EEO Statements

Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.