Merchant Services Specialist
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
TouchNet, a Global Payments company, is seeking the ultimate team player to join our Sales Operations team. We are searching for a detail-oriented individual who can successfully collaborate with both our Sales and Business Development teams focused on Merchant Services. In this role, you will offer internal support to colleagues via merchant applications, will be a liaison to Underwriting, and will collaborate with customers in the higher education industry. This position will work closely with Sales, Business Development, Underwriting, Legal, Implementation and Accounting. We are looking for an individual that is driven, helpful, positive, collaborative and has a ‘getting it done and doing it right’ attitude.
The ideal candidate will have a growth mindset and should enjoy learning new things, improving processes, and evolving their skillset. They should have a positive attitude, be easy to collaborate with, and foster growing relationships with other internal teams. This position will have direct access to current processes and documentation and will receive necessary product and Salesforce (SFDC) training. The Merchant Services Specialist will also engage with various departments and levels within the TouchNet organization; including the Senior Leadership team.
In this position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:
Understand the higher-education industry, including knowledge of TouchNet’s customer and prospect landscape
Learn ‘card brand’ program information (ie Visa, Discover, Mastercard, etc.) as well as rules, regulations, & merchant services best practices
Serve as internal merchant application lead; offer working sessions, MPA package reviews, and assist with necessary updates/corrections on MPA forms before submitting to Underwriting
Assess internal processes to maximize efficiencies and make improvements to the current procedures
Collaborate in a positive manner that showcases ultimate teamwork and partnership
Utilize documentation and support guides to help our Sales Team and Customers better understand the merchant application process
Communicate, partner and collaborate effectively within Sales, Sales Operations, and various other internal teams
Use SFDC to review merchant services pipeline, sales dashboards and update Opportunities/Quotes as needed
Cross-train with other team members to develop cross-functional knowledge and experience within the Sales Operations group
Showcase best practices in daily activities, to be efficient, collaborative and drive success
Education and Qualifications:
Ability to work in our Lenexa, KS office (3 days per week)
Bachelor’s Degree in business, marketing, finance, communications or a related field
Exemplify proactive and self-starter attitude with a detail-focused skillset
Possess confidence on the phone and good written skills for internal and external communications
Intelligent, motivated and competitive - understands ‘getting it done and doing it right’
Ability to work in a team environment to partner and effectively communicate with all levels of stakeholders
Capacity for handling a wide variety of tasks on a daily basis while staying flexible and helpful
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
TouchNet offers a competitive salary and comprehensive benefits package to qualifying employees.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.