Enrollment Support Specialist
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
At AdvancedMD we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at AdvancedMD.
“Integrity is Everything” is a core value at AdvancedMD. Medical practitioners across the country turn to AdvancedMD for fully integrated Electronic Health Record (EHR) and Practice Management solutions they can trust. We are one of the nation's largest providers of cloud medical practice optimization software and a leader in cloud electronic health record (EHR), practice management, medical scheduling software, and billing applications for medical practices and medical billing services.
Client support at AdvancedMD is all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other AdvancedMD Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
ESSENTIAL JOB FUNCTIONS:
Respond to questions from clients regarding Enrollment Agreement policies and procedures utilizing multiple tools and applications.
Clear communication and education of associates on processes and procedures within the Enrollments Process
Some contact with Client Partners when necessary.
Internal communication providing details on the Enrollments process and current state.
KNOWLEDGE, SKILLS & ABILITIES
1+ year’s knowledge of medical computerized billing and scheduling software systems helpful.
Oral and Written communication skills
Ability to pay close attention to detail and to ensure accuracy of reports and data.
Ability to communicate with various business contacts in a professional and courteous manner.
Computer and Internet literate
MS Office Suite - Excel
Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role
High School diploma required; Associate's degree preferred
Excellent verbal and written communication skills, particularly phone and email correspondence
Ability to listen to and understand user issues and respond appropriately
Personal track record of being thorough, courteous and responsive in customer service
Ability to analyze information and use logic to address customer issues and problems
Ability to cool-headedly manage difficult or emotional customer situations
Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients
Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles)
Professional in appearance and attitude
Ability to conduct training and presentations
Ability to work independently and as part of a team
Willingness to be available on-call occasionally for after-hours issues
EDUCATION AND EXPERIENCE:
High School diploma
1-2 years office experience
Medical experience preferred (Practice or Patient) ****
Must be able to work any shift between the hours of 8am to 6pm MST Monday - Friday.
AdvancedMD is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. AdvancedMD believes that diversity leads to strength.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.