Employee Experience Specialist
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Employee Experience Manager
The EX Manager maintains existing experiences and designs new Employee Experiences and Journeys to increase engagement and retention. The EX manager also manages the employee voice strategy to ensure data driven decisions related to EX initiatives throughout the business. Key to success is seeking to constantly optimize experiences to meet EX KPIs and show strong ROI by ensuring the comprehensive people strategy is congruent with other teams that support EX and the employee experience is designed to accelerate the business and strengthen the culture. This includes managing experiences, creating EX content, capturing data, creating new experiences, presenting and speaking at EX experiences, managing weekly tasks, maintaining EX welcome packs, EX calendars and the processes to scale EX initiatives.
At Heartland, experiences matter, the EX Team is responsible for EX strategies designed to accelerate the business and continue to form our strong culture. This position plays a critical role in supporting Heartland employees, and will be relied upon to exemplify the qualities of the Heartland Way and HR Team.
Key Heartland Way Tenets:
Conducting Meetings with Purpose and Intention
Clear Expectations and Full Accountability
Care, Focus and Quality
Detail Oriented with Operations MindSet
Able to lead through influence
Creative and able to generate content
Comfortable leading small group discussions and presenting information
Problem solving skills and a passion to make an impact
Responsible for creating and implementing thoughtful and personalized experiences and employee journeys to increase engagement and retention.
Contribute by presenting in Onboarding Cohorts and other EX meetings and events.
Contribute to strategic planning and budgeting.
Lead all operational activity by building and maintaining key relationships across the business to ensure a great delivery experience and keeping EX processes organized.
Influence and provide best practice solutions to people leaders in order to deliver against functional plans, and support initiatives aligned to the people strategy.
Work closely with Business Partners and other specialist areas within the HR team to ensure resource and support is in place to successfully execute plans.
Coach and advise managers, providing robust insight through all elements of the employee lifecycle. Develop skills, knowledge and confidence to encourage and affect the necessary change to deliver the desired business outcomes.
Coordinate change projects, ensuring people work streams are delivering on wider projects.
Build and maintain relationships with the EX Cross Functional team to affect mutual end-to-end understanding of key deliverables and processes.
Share internal and external business and commercial knowledge across the wider People teams to provide 'best practice' advice.
Analyze EX Metrics to monitor and proactively manage people related key performance indicators, and define strategies for improvement and management. Share findings and recommendations to business stakeholders to support future planning. Monitor qualtrics dashboards to identify trends and ensure positive results. Create executive report outs quarterly.
Create, Improve and manage employee voice strategy and necessary tools such as Qualtrics.
Own survey strategy and deployment for the US Merchant Business
5-10 years experience within Human Resources, Communications or experience in developing organizational programs or related roles
Bachelor’s degree (Business Administration, Psychology, Human Resources, Communications or related discipline) or equivalent work experience
Strong organizational skills with the ability to effectively prioritize multiple projects and demands, accompanied with strong follow-up skills
Excellent customer service and communication skills, both verbal and written
Possesses a high degree of initiative; resourceful in hunting for information/answers
Excellent attention to detail, including accuracy in spelling, grammar, and punctuation
Comfortable working in a fast paced environment and a results oriented environment
Proven ability to handle sensitive and confidential information in a discrete and professional manner.
MS Office proficiency: Excel, Word, PowerPoint required. Experience in creating forms and templates.
Prior hands-on experience with HR systems preferred (Workday, applicant tracking systems, etc.).
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.