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Production Control Specialist

Global Payments

Global Payments

Operations
Columbus, OH, USA
Posted on Friday, February 9, 2024

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Shift: Saturday - Wednesday 8AM -5:00PM.Overtime as needed.

Summary of This Role

Consults with internal/external customers to plan, schedule, and coordinate production activities to provide an efficient workflow that adheres to internal and external SLA’s adherence. May aid in monitoring and reporting of performance and adherence to client SLA’s. Uses complex models to develop operational capacity and monitors workflow to achieve optimal scheduling of multiple jobs from clients across the entire production process. Forecasts work volume based on prior history and forecasting from clients. Assists in developing pro-forma statements based on existing trends and performance levels. May help develop software tracking databases as needed.

What Part Will You Play?

  • Trains on card, print, or statement processing production floor to acquire a thorough knowledge of the processes, workflow, capacity/ limitation issues of the area supported. Attends daily scheduling meetings for their area to learn and determine machine workflow assignments.
  • Assists with monitoring internal computer system to determine if work is being processed and on pace to meet client Service Level Agreements (SLAs). Communicates situational awareness of all processing jobs status to leadership during the shift.
  • Compiles, reviews and submits detailed production information to internal customers, as directed. Assists with the collection and analysis of process failures and escalates for appropriate corrective action.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: Business or equivalent, or 2 years training and related experience in lieu of degree
  • Typically No Relevant Experience Required


Preferred Qualifications

  • None Identified

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
  • Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
  • Supervision - Normally receives detailed instructions on all work.
  • Attention to detail - Logical sequencing of multiple tasks with different constraints to achieve efficient, effective results

The position listed in this requisition is ineligible for the referral bonus award program.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.