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Sales Support Advocate

Global Payments

Global Payments

Customer Service, Legal, Sales & Business Development
Jeffersonville, IN, USA
Posted on Tuesday, May 7, 2024

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Sales Support Advocate

About Heartland

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Job Summary

Sales Support Advocates will provide accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to service and technical support for point of sale devices involving card processing. Sales Support Advocates will provide technical/ customer support for customers experiencing batch closure problems, troubleshoot terminals, research of complaints, complete data entry and basic conduct fraud investigation. General communication with customers, both internal and external, via telephone, e-mail, fax or TBD is commonplace.

Duties

  • Have a basic knowledge of all HPS supported products including proprietary software products and provide one call resolution to merchant and RM inquiries.

  • Assist with system navigation questions

  • Assist with general paperwork inquiries

  • Assist Sales Team with requested merchant installs

  • To understand merchant pricing along with ability to adequately explain HPS statements questions.

  • Maintain merchant’s account according to HPS procedures.

  • Utilizing all resources provided by HPS to resolve inquiries in a timely and accurate manner while portraying professional, courteous and respectful demeanor.

  • Adhere to all HPS handbook policies, including attendance punctuality, PTO management, & time management.

  • Assisting other departments as assigned by management.

  • Complete special projects as assigned by management.

  • Accountable for developing a basic knowledge of products, procedures and technologies.

  • Build & maintain relationships with Sales Counterparts

  • Other job-related duties as assigned by direct supervisor.

Job Requirements

  • Education – High School Diploma required, Associate’s Degree preferred.

  • Successful completion of new hire training class.

  • Must be Microsoft and Google/Gmail literate.

  • Must be able to assimilate new technology

  • The ability to articulate directions to various audiences, especially in emergency situations.

  • Must have the ability to understand and support multiple products and processes associated with those products.

Additional Success Factors

  • Meticulously detail oriented and organized

  • Motivated self-starter

  • Possess the ability to handle customers with sensitive issues, confidentially, while maintaining the professional Customer Support image of HPS.

  • Meet or exceed quality, productivity, attendance, educational and punctuality standards as set forth by the Heartland Payment Systems leadership team.

  • Must handle constructive feedback well.

Diversity and EEO Statements

Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.