Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Are you interested in solving complex problems within the healthcare sector? Would you like to join a transformative company and play a meaningful role in crafting its future? If so, we'd love to meet you!

AdvancedMD, a Global Payments Company, located in South Jordan, UT is looking for an experienced End-User Support Technician to join our growing Corporate IT Team. In AdvancedMD’s DevSecOps culture, the CorpIT team supports our team members by applying a software engineering mindset to system administration by implementing automated solutions and using Infrastructure as Code (IaC). The team administers and supports our corporate systems both on-site and in-the-cloud, focusing on security, availability, and troubleshooting. You must have good technical knowledge and be able to communicate effectively with internal customers to understand the problem and explain its solution. You must have a positive approach to customer service and demonstrate patience in dealing with difficult customers and situations.

The goal of the CorpIT Helpdesk team is to create value for internal team members that will help drive the company’s productivity and business initiatives.

Responsibilities

• Provision system access and computer hardware for new team members.
• Build, upgrade and deploy computer systems as needed. Install software and drivers on existing systems. Support PC refresh initiatives and age-based replacement programs. Assist in maintaining hardware and software inventory.
• Provide support and technical assistance for Crestron audio/video equipment in conference rooms.
• Provide technical assistance and support for all end-user facing IT products and services, with a strong focus on customer service. Support may include answering questions, troubleshooting hardware and software problems, teaching or instructing end-users regarding software or hardware functionality, and communicating corporate policy.
• Respond to and properly manage tickets submitted to the Helpdesk ticketing system; provide resolution either in person, on Microsoft Teams, or over the phone, within specific timeframes according to Service Level Agreements (SLAs). Document corrective actions and steps taken in the trouble ticket and communicate with internal customers as needed.
• Provide support for MacBooks.
• Share knowledge with other CorpIT team members by documenting knowledgebase articles as needed.
• After-hours/on-call support rotation including weekends and holidays.
• Supports other Helpdesk related projects and initiatives as directed by manager.

Skills & Requirements

• 1-3 years of proven experience as a help desk technician or other technical support role in a Windows/Mac environment. Experience in supporting Mac OS is a must.
• Experience in supporting and using Windows 10/11 and Microsoft 365 Office Suite.
• Experience with PC deployment and management technologies. Strong understanding of desktop administration, security, antivirus, hard drive encryption, and Intune.
• Knowledge of client PC connectivity – Ethernet, Wireless, TCP/IP, DNS and VPN.
• Possess and practice strong oral and written communication skills. Customer-oriented, positive, and cool-tempered personality is required.
• Commitment to ongoing learning and understanding industry technology and trends.
• Associates Degree in Information Technology or relevant field preferred. Industry certifications in lieu of a degree is acceptable (CompTIA A+ and Microsoft 365 Fundamentals, etc.)

Are you FIT? Learn more about our Company culture

Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change.

Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes.

Trusted. Experienced, reliable & accountable advocates with unwavering integrity.

About AdvancedMD:

AdvancedMD is a healthcare technology company that employs more than 600 people. The company offers cloud medical office software to ambulatory medical practices.

The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, and business analytics reporting. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company.

Clients enjoy the latest tools and technologies to integrate practice and patient workflow together for a revolutionary new practice experience. With AdvancedMD medical practices are able to manage higher patient volumes with improved productivity and financial outcomes. Patients are able to electronically connect and engage with their providers and healthcare experience.

AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed every month on the AdvancedMD billing platform.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.